calm-elm

Last updated: August 2024

Introduction

calm-elm is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or enrol in our courses.

Information We Collect

We may collect information about you in a variety of ways:

Personal Data: Name, email address, and any other information you voluntarily provide when filling out forms on our website or enrolling in courses.
Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
Cookies: Small data files stored on your device that help us improve your experience. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your course enrolments
To communicate with you about courses, schedules, and related information
To respond to your enquiries and provide customer support
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contract: When processing is necessary for the performance of a contract with you, such as providing course services.
Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, provided these interests do not override your rights.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For course participants, we typically retain records for six years following the completion of your last course.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website and delivering our services
Legal authorities when required by law or to protect our rights

Your Rights

Under data protection legislation, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Object to or restrict processing of your data
Request transfer of your data to another organisation
Withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

For courses involving participants under 18, we require consent from a parent or guardian. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 42 Castle Street, Liverpool L2 7LA, United Kingdom